Refund policy

We have a 30-day return policy. You have 30 days from the day you receive your order to request a return.

Unopened products
Unopened products returned within 30 days of delivery receive a full refund. To start a return, contact us at support@glycocalyx.com with your order number. If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping is at your expense, since we have already paid to ship the order to you. Items sent back to us without first requesting a return will not be accepted.

Opened products
We cannot resell a product once it has been opened, so opened products are not returned to us. If you have opened a product and it is not working for you, contact us and we will help.

Exchanges
If you would like to exchange one format for another (for example, the drink mix for capsules), contact us within 30 days of delivery. You keep any container you have opened and send the unopened ones back to us at your expense, and we ship the replacement.

Product concerns
If you have a concern about the product itself, please include the lot number printed on the container when you contact us. It helps us check the batch.

Damaged or incorrect items
Please inspect your order when it arrives and contact us right away if an item is damaged or defective, or if you received the wrong item, so that we can make it right.

GlycoCheck™ devices, software and testing credits
Please contact us before returning any GlycoCheck™ equipment, software or SAS testing credits.

European Union 14-day cooling-off period
If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. The product must be unopened and in its original packaging.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at support@glycocalyx.com.